Last updated: May 2026 · SkinAfinity Aesthetic Clinic (ABN 85 628 893 149)
SkinAfinity Aesthetic Clinic, operated by Lina Pan (Registered Nurse, AHPRA NMW0001372063), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of information:
- Personal information: full name, date of birth, phone number, and email address
- Health information: medical history, current medications, known allergies, previous cosmetic treatments, clinical consultation notes, and treatment photographs
- Booking information: appointment dates, treatment preferences, and communication history
2. How We Collect Your Information
We collect information:
- Directly from you, in person during your consultation or treatment
- Via the contact and booking form on our website
- By phone or email when you enquire or make a booking
We do not collect personal or health information without your knowledge.
3. Why We Collect Your Information
Your information is collected and used to:
- Assess your suitability for cosmetic treatments
- Provide safe, personalised care
- Maintain accurate clinical records as required by AHPRA and professional standards
- Contact you regarding appointments, follow-up care, and treatment reminders
- Comply with our legal obligations as a registered health practitioner
We will not use your information for unrelated purposes without your consent.
4. Treatment Photography
Photographs may be taken before and after treatment as part of your clinical record. This is standard practice under cosmetic nursing professional standards.
Photographs will only be used for social media or marketing purposes with your explicit consent. You may decline or withdraw consent at any time without affecting your care.
5. Storage and Security
Your personal and health information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access.
Health records are retained for a minimum of 7 years from the date of your last treatment, in line with Australian health records legislation (or until age 25, whichever is later, for clients who were minors at the time of treatment).
6. Disclosure to Third Parties
We do not sell, rent, or share your information for commercial purposes. We may disclose your information to:
- Other healthcare practitioners involved in your care, with your consent
- IT and software service providers who support our operations, under strict confidentiality obligations
- AHPRA, Medicare, or other regulatory bodies if required by law
- Courts or law enforcement agencies if required by a valid legal order
7. Accessing or Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date.
We will respond within a reasonable time and at no charge for standard requests.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us in the first instance. We will endeavour to resolve your complaint promptly.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
9. Website Analytics
Our website may use basic analytics tools that collect non-personally identifiable information (such as pages visited and browser type). No sensitive information is collected through website cookies or tracking.
10. Updates to This Policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version is always available on our website.